Legal

Terms of Service

The agreement between you and LScale when you use our website or our managed AI employee service.

Launch & Scale Studio LLC · Draft for internal review · Not yet published

Internal draft Launch-ready draft. Amber boxes mark unresolved business decisions or clauses requiring attorney review. Resolve every box, add an effective date, and remove this styling before publication.

1. Who these terms are between

These terms are an agreement between you and Launch & Scale Studio LLC, doing business as LScale, a Delaware limited liability company at 611 South Dupont Highway, Suite 102, Dover, DE 19901, USA ("LScale", "we"). By using this website, submitting the onboarding form, or purchasing the service, you accept them. If you act for a company, you confirm you are authorized to bind it.

2. What the service is

LScale provides managed AI employees for service businesses. The first packaged product is the Managed AI Receptionist: LScale configures, tests, launches, monitors, manages, maintains, and improves an AI agent that answers your business calls, qualifies leads, books appointments, and updates your records according to rules agreed with you. The service is built on third-party AI and telephony platforms that LScale selects and operates on your behalf.

Standard implementations typically go live in 3–5 business days; custom or complex implementations take longer, and we will tell you the expected timeline before you commit.

3. Onboarding and your responsibilities

  • You provide accurate business information — services, hours, service area, booking rules, escalation contacts — and keep it current or tell us when it changes.
  • You review the configuration and test results we present before launch.
  • You use the service only for lawful business purposes and not for spam, harassment, or deceptive practices.
  • Call recording compliance. The service records, transcribes, and summarizes calls. We configure a recording disclosure into the call flow; you are responsible for confirming that recording, disclosure wording, and any consent requirements meet the laws of the places your business and your callers are located, including all-party-consent states.
  • You are responsible for obtaining any consents needed to send SMS or email to your customers through the service.

4. Plans, credits, and billing

  • Start Small — $0. Includes 50 call credits and website chat. No setup fee. Additional credits are $1.75 each.
  • Managed AI Receptionist — from $299/month. Includes 200 call credits; standard phone, calendar, SMS, and email setup; reporting and escalation setup; and ongoing LScale monitoring, management, and optimization. Additional credits are $1.50 each. No setup fee for founding customers.
  • Custom AI Employee / Advanced Setup — quoted individually.

One credit covers up to 3 minutes of an AI Receptionist call. When your included credits are used up, the service does not stop: additional usage continues at your plan's per-credit rate and is billed automatically to your card on file, with no hard cap. Per-call credit usage is visible to you alongside each call summary. Prices may change with advance notice; changes never apply retroactively.

Founder decision needed Not yet established, deliberately not invented here: refund policy, billing cycle and proration, contract term and cancellation mechanics (month-to-month vs commitment, notice period), and any optional spending alerts for the no-cap overage. The no-hard-cap auto-billing model also requires attorney review against FTC negative-option and state auto-renewal rules (e.g., California), which mandate clear consent and simple cancellation.

5. What the AI will and will not do

The AI Receptionist follows rules configured for your business. Where a call falls outside those rules, it is designed to escalate to a person rather than improvise. AI systems are probabilistic: occasional mistakes, mishearings, or imperfect answers can occur. We monitor, review, and tune the service on an ongoing basis, but we do not guarantee any particular call outcome, booking volume, or revenue result.

6. Your data

Your business information, your call recordings, and your customer records remain yours. We use them to operate the service for you as described in our Privacy Policy. LScale retains all rights in its own technology, configurations, know-how, and the service itself.

7. Third-party platforms

The service depends on third-party AI, telephony, scheduling, and integration platforms. Systems we connect to for you (for example, your scheduling or CRM software) are governed by your own agreements with those vendors. Product names on our site identify compatibility — they are not partnerships or endorsements. Third-party outages are outside our control, though managing around them is part of what we do.

8. Disclaimers

The service and website are provided "as is" and "as available." We do not currently offer a contractual uptime guarantee or service-level agreement. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the fullest extent permitted by law, LScale is not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim is capped at the fees you paid us in the twelve months before the event giving rise to the claim.

Attorney review required The liability cap, the indemnification clause below, and the dispute-resolution choice are standard-form placeholders and must be reviewed by counsel before publication.

10. Indemnification

You will defend and indemnify LScale against third-party claims arising from your business's use of the service in violation of law or these terms — including claims relating to call recording consent or messaging consent for your customers.

11. Suspension and termination

We may suspend or terminate the service for material breach of these terms, non-payment, or unlawful use. You may stop using the service at any time; cancellation mechanics and any notice period are set at signup per your plan.

Founder decision needed Contract term and cancellation policy are unresolved (see section 4 flag). The public FAQ currently avoids promising "no long-term contract" for exactly this reason — do not add that promise until this is decided.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict of law rules.

Founder + attorney decision Dispute forum is not chosen: Delaware courts vs binding arbitration (and any class-action waiver). This materially affects enforceability and customer perception — decide with counsel.

13. Changes to these terms

We may update these terms; material changes will be posted here with an updated effective date, and continued use of the service after changes means acceptance.

14. Contact

Launch & Scale Studio LLC · 611 South Dupont Highway, Suite 102, Dover, DE 19901, USA
hello@lscale.io · +1 (323) 577-7093